Delivery

 

All orders placed by 5:00pm Monday-Thursday will be delivered next day, orders received on Friday before 5pm will be delivered on Monday, excluding bank holidays.

Delivery is free anywhere in the UK * when spending over £50 excluding VAT. Orders below £50 incur a delivery charge of £3.95 for delivery the next working day.

*Deliveries to: The Isle of Man, Highlands and Islands, Northern Ireland and The Channel Islands are subject to a minimum delivery charge, please call for this information

 

Furniture Orders

 

Some Furniture orders will incur a delivery charge, Please call for this information.

 

Free Delivery

 

Why not take advantage of the free delivery simply by adding everyday items to your order.

 

Backorders & Returns

 

Backorders


Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.

Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.

If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.

 

Returns


Please notify us within 14 days should you wish to return any item(s) we have supplied. Please complete a returns request which can be found in the eAccount section on this website. >

 

Returns Policy

 

If you have a problem with a product that has not been resolved by our Technical Support or Sales Staff, you may be able to return the product to us.  Please email us info@graceofficesupplies.co.uk  and we will reply by email within 3 working days with return instructions.

Products must be returned in original packaging or equivalent. We will not credit products that are damaged due to insufficient packaging. Please use an outer protective box to prevent damage during transit

Food and drink products are non-returnable.  Unwanted products are returnable at the discretion and are subject to a restocking fee. 

Shortages
If any item that you have ordered does not arrive please email us with the following information:

  • Delivery note number
  • Internet order number
  • Product code and description of the item(s)
  • The quantity of each item(s) ordered
  • The quantity of each item(s) recieved

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